Mobile Banking

Mobile Banking

Do you like Online Banking? Then you may love Mobile Banking!

Mobile Banking provides real-time access to your accounts from your mobile device. Available for all checking, savings, CD, and money market accounts, this service brings Online Banking’s most popular features to your mobile device.

We offer three Mobile Banking solutions:

Mobile Banking can be used to:

MOBILE APP

For iPhone® and Android™

MOBILE WEB

For any phone with an Internet
browser (including Blackberry®)

TEXT BANKING

No smartphone required
Check balances •  • 
•  
View transactions • 
• 
•  
Transfer funds between eligible accounts •  • 

Pay bills •  •   
Locate branches and ATMs •  •  • 
Use at no charge* •  •   

 

Mobile Banking is available for Online Banking users with a supported mobile device. Once enrolled, the functionality indicated above will be available for all accounts you currently access through New Century Bank’s Online Banking service.

Call 877-610-7315 or email electronicbanking@newcenturybanknc.com for assistance with your Mobile Banking App.

Frequently Asked Questions

Q: What is Mobile Banking?

A: Mobile Banking allows you to handle many banking transactions from a mobile device, such as a mobile phone. You’ll be able to access all accounts available via New Century Bank’s Online Banking from your mobile device.

Q: Is Mobile Banking access available for all my accounts?

A: Mobile Banking can be used to access all personal accounts currently available through Online Banking.

Q: How do I enroll?

A: New Century offers three ways to access Mobile Banking and, while more than one option may be compatible with your device, we recommend the following:
  • Mobile App: The ideal solution for iPhone and Android users.
  • Mobile Web: Best suited for those accessing Mobile Banking through a mobile browser. This option works well for Blackberry, Palm®, and other non-app based smartphones.
  • Mobile Text Banking: For customers who do not use a smartphone, Mobile Text Banking allows access to your account through any mobile phone with texting capability.

Q: I am not enrolled in Online Banking. Can I still enroll in Mobile Banking?

A: No, Mobile Banking is an extension of New Century’s Online Banking service, so you must be enrolled in Online Banking to access your accounts via Mobile Banking.

Q: I have followed the enrollment instructions for my device, but I cannot successfully access my account(s) via Mobile Banking. How should I proceed?

A: To use Mobile Banking, your device must be web enabled (an Internet connection is not required for Mobile Text Banking users) and your mobile network must offer a secure connection. If you are unable to successfully launch Mobile Banking, call your local branch.

Q: Is there a charge to use Mobile Banking?

A: No, New Century offers Mobile Banking at no charge to all customers actively enrolled in Online Banking. However, your mobile service provider may charge for data and text message usage. Check with your service provider for complete details.

Q: Through Mobile Banking, what functions can I perform from my mobile device?

A: With Mobile Banking you can:
  • View account balances and transactions
  • Transfer funds between accounts (not available via Mobile Text Banking)
  • Pay bills to existing payees (not available via Mobile Text Banking)
  • Receive account activity alerts
  • Locate New Century Bank branches and ATMs

Q: Can I add a new Bill Pay payee through Mobile Banking?

A: No, however, you can send payments to any existing payees established through Online Banking.

Q: How do I know if my transfer or bill payment was entered successfully?

A: If you chose to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS text message will be sent to your mobile device. If you do not receive a confirmation text message, you can verify the transaction via your traditional access to Online Banking.

Q: Can I search for a specific transaction using Mobile Banking?

A: You can view your transaction history via Mobile Banking; however, there is no “search” tool within Mobile Banking.

Q. Can I delete a bill payment that was set up through my mobile device?

A: No. To delete a bill payment, log in to your traditional Online Banking account and delete the payment from the main menu of the Bill Pay module.

Q: When I attempt to enter a dollar amount for a bill payment or transfer, only alpha characters (letters) appear. Why?

A: The mobile device’s settings may be set to the “alphaonly” function. Check the settings on your device and adjust as needed.

Q: What if I lose communication/signal during a transaction (such as transferring funds or making a bill payment)?

A: If you chose to receive text alerts, an SMS text message confirming the transaction will be sent to your phone verifying the transaction was successfully completed. If you do not receive this message due to a dropped call or lost signal, check your account and re-submit the transaction if needed.

Q: I have Mobile Banking, but plan on getting a new mobile phone. What steps do I need to take to continue my mobile access?

A:
  • If you access Mobile Banking via the Mobile Web and/or Mobile Text Banking and are retaining the same phone number and mobile device wireless service provider, your Mobile Banking access will continue without disruption.
  • If you access Mobile Banking via the Mobile App and are continuing to use an iPhone or Android device and will be retaining the same phone number and wireless service provider, simply install the Mobile App on the new device.
  • If you switch wireless providers and/or phone numbers, log in to the traditional computer-based Online Banking via the Internet, select “Options,” then “Mobile Settings” and update your information as needed. If you have chosen to receive text alerts, they will not successfully process if your phone number is not correct.

Q: What happens if I lose my mobile device?

A: Since account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, log in to the traditional computer-based Online Banking, select “Mobile Settings” and make any necessary changes to the mobile device wireless provider and/or phone number.

Q: I would like to discontinue Mobile Banking access. What steps do I need to take?

A: To discontinue Mobile Banking access, log in to your traditional computer-based New Century Online Banking, then:
1. Select Options
2. Select Mobile Settings
3. Deselect Activate Mobile Banking Access
4. Click Agree

Download our Mobile Banking brochure>>

*iPhone® is a registered trademark of Apple, Inc. Android™ is a trademark of Google, Inc. Blackberry® is a registered trademark of Research In Motion Limited. *New Century Bank does not charge fees to download or use the New Century Bank Mobile Banking app or New Century Bank Mobile Web. Your mobile service provider may charge for data and text message usage. Check with your service provider for complete details.

 

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