eStatements are Easier

 

Make the Switch to eStatements Today!

You are just a few clicks away from making the switch to New Century Bank eStatements! Read below to learn how to sign-up for eStatements and to view our most frequently asked questions 

eStatement Enrollment

Step 1:

  • Log-in to Online Banking. Note: To enroll in eStatements, you must be enrolled in Online Banking. If you are not already enrolled in Online Banking, select "Online Banking" from the left navigation, then select "Enroll" in the top right corner of the screen. After you complete the Online Banking enrollment, you may then complete steps 2 - 5 to enroll in eStatements.  

Step 2:

  • Select "eStatements" from the top navigation.

Step 3:

  • Select the account(s) you wish to receive eStatements for.

Step 4:

  • Confirm your email address.

Step 5:

  • Review and accept the "Terms and conditions" 

 

 

Frequently Asked Questions

What are eStatements?
An eStatement is an electronic version of your monthly account statement. When you sign-up for eStatements you will begin receiving your account statement online instead of in the mail. An email notification will be sent to you each month when your statement is available to view online.

Will I continue to receive my printed statement in the mail if I sign up for eStatements?
No, when you sign-up for eStatements you will not receive a paper statement in the mail.

Are eStatements available on all New Century Bank accounts?
eStatements are available for most New Century Bank accounts, including checking, savings, and money market accounts.

Is there a cost associated with receiving eStatements?
No, eStatements are available at no charge.

Will my eStatement look the same as my printed statement?
Yes, your eStatement will be a PDF, color version of your printed statement featuring images of your checks. You must have Adobe Acrobat Reader to view it in this format. You can download the latest free version of Adobe Acrobat Reader at Adobe.

Can I have my eStatement notification sent to multiple email addresses?
Yes, you can choose to send your eStatement notifications to up to three email addresses.

Is special equipment or software required to view my eStatement?
To successfully enroll and view your monthly statement you will need:

  • A valid email address.
  • An Internet-connected computer.
  • Adobe Reader. You can download the latest free version of Adobe Acrobat Reader at Adobe.

Who do I call if I have questions about my eStatement?
If you have any questions concerning your eStatement, contact your local New Century Bank office or email us at c.

What should I do if I do not receive my eStatement?
If you have not received an email notifying you that your statement is available to view online, contact us at electronicbanking@newcenturybanknc.com or call your local branch.

How secure are eStatements?
We will not send your actual statement through email, instead we send you an email notification that your eStatement is available to view online. You must then log on to our secure website where your account information is protected.

How do I sign up for eStatements?
Follow these steps to sign-up.

What if I sign up for eStatements and then decide I would like to receive paper statements again?
You can return to paper statements by logging-in to Online Banking and deselecting the "Select to activate eStatements" check box.

After I sign up, when can I expect to receive my first eStatement?
You will begin to receive eStatements and stop receiving paper statements with your next statement cycle. If your statement has recently cycled, you may receive one last paper statement before electronic statements begin.

How will I know when my eStatement is available to view online?
You will receive an email notification when your new eStatement is available to view online. The email will contain your security phrase in the subject line.

How do I save my eStatement?
After you open your statement for viewing, choose the Save button in Adobe Acrobat Reader.

How do I print my eStatement?
After you open your statement for viewing, choose the Print button in Adobe Acrobat Reader.

How long will my eStatement be available to view online?
eStatements will be available for download for up to 180 days.

 

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